We help customers plan, build and operate capabilities and assets to meet business outcomes. We manage many long-term assets and data-intensive projects and intimately understand our customers’ business drivers.

We identify opportunities for business improvement through operational and strategic planning to manage your capabilities and assets effectively.

Our services:

  • Strategic planning
  • Asset management
  • Investment and portfolio planning
  • Human-centred design
  • Enterprise architecture
  • Business analysis.

Our holistic approach incorporates understanding all components of an asset including personnel, processes, systems, data, supplies, suppliers and facilities and their combined effect.

The synergy that occurs when these work together determines the outcome. A systematic approach is needed to understand this, as well as identifying areas of optimisation, how risks can be identified and managed and how opportunities could arise.

We understand the challenges faced when delivering operational solutions. A changing business environment, technology uncertainty, speed of delivery, reduced budgets and concerns with security can increase complexity which results in delays and outcomes that don't meet requirements.
 
Our delivery approach integrates project, engineering and technology disciplines to create innovative solutions to not only deliver the right outcome but consider through life support.
 
Bringing the right people together is essential.

Our services:

  • Program management
  • Project management
  • Systems engineering
  • Specialist engineering
  • IT service management.

Our program delivery solutions ensure the outcomes are defined, requirements captured and the critical elements have focus. In doing this, we manage risk and achieve the target function and performance.

Intelligent automation includes the systemisation of processes using digitisation, robotics, analytics and cognitive decision making.

Our Robotic Process Automation (RPA) solutions operate across applications or systems to create a virtual workforce at scale to perform tasks based on rules and context to:

  • Minimise non-value-add human effort
  • Reduce errors
  • Allow employees to focus on high-value activities
  • Lower operating costs.

Our intelligent automation solutions also deliver intelligent dashboards to present results and insights.

Our services:

  • Insights
  • Process discovery
  • Digitisation
  • RPA
  • Artificial intelligence
  • Virtual workforce.

RPA technology requires low capital investment, can be deployed in weeks and can provide positive returns in a short time frame.

Downer optimises the management of assets by bringing together data from multiple sources, applying advanced data analytics and delivering meaningful information and insights on smart and interactive dashboards.

Our services:

  • Application development
  • Internet of Things
  • Artificial intelligence, machine learning and advanced data analytics
  • Business intelligence
  • Geospatial.

Information Technology and Operational Technology environments continue to change. We understand how human reliance on systems, rapid advancements, convergence of platforms and the explosion of devices that are being inter-networked, are all contributing to the increase in critical vulnerabilities – which of course, adversaries can exploit. Improving an organisation’s security posture is a key priority.

Downer is helping customers protect their Information Communications and Technology (ICT), Operational Technology (OT) and facilities from threats.

Our integrated cyber security approach ensures coordination of security activities across all business functions. Our ‘end-to-end’ holistic approach seeks to incrementally improve defences by focusing on priorities including people, processes, technology, data, and facility dimensions. We support our customers in these key areas:

  • Strategy: Development and planning of future security outcomes to align with business goals.
  • Advisory: Technical capability design development to meet strategic security objectives.
  • Compliance: Audit of existence and effectiveness of controls for informed decisions to operate business-critical assets securely.
  • Risk: Providing greater situational awareness of contextualised internal and external threats to business assets and operations.

Implementation and Operations: Building, testing, and deploying technical security capability designs and continuous real-time protection of IT and OT environments to manage and treat identified asset vulnerabilities.

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